Shipping and delivery policy
Última atualização: 2 November 2026
Este documento é disponibilizado em inglês. Em caso de conflito entre versões, prevalece a versão em inglês.
SyncVelo is software that you use online. This policy explains how and when you get access to it. We do not ship physical goods, and no shipping charges apply.
1. How the service is delivered
SyncVelo's products, such as SyncVelo Fleet, Vision AI, Drive AI and IoT OS, are delivered online as software subscriptions. You use them in a web browser, on a computer or a phone, through the SyncVelo console at app.syncvelo.com.
Nothing is shipped to you by post or courier, and no shipping or delivery charges apply.
2. When access starts
Access starts straight away: as soon as you finish signing up for a free trial, or your payment is confirmed, you can sign in to the console at app.syncvelo.com. We also send you a welcome email.
For plans agreed with our sales team, access starts when you accept our offer, through the link in our email.
If you cannot sign in after signing up or paying, email support@syncvelo.com and we will help within one business day.
3. GPS trackers and other hardware
We do not sell GPS trackers, cameras, sensors or other hardware through this website. You connect devices you already own, or buy them from a reseller or the device's manufacturer. See the devices we support.
Hardware bought from a reseller or manufacturer is shipped, delivered and supported under that seller's own terms.
4. Questions
Questions about access or delivery? Contact support@syncvelo.com. For cancellations and refunds, see our Refund and cancellation policy.
SyncVelo is operated by Zennit Technologies Pvt Ltd for customers in India, and by iQmindset Corporation for customers everywhere else.